Chatbots are increasingly good at going along with what people say, which also makes the boundary issues in companionship products more concrete.
Chatbots are increasingly good at going along with what people say, which also makes the boundary issues in companionship products more concrete.
The worry that "AI is making us less human" points to an easily overlooked change: when chatbots can always respond quickly and keep agreeing, people may gradually come to see patience, disagreement, and the uncertainty in real relationships as inefficient. The problem is not that people have chatted with a program, but whether the program's tone will replace the judgment that is necessary between people.
Companionship, counseling, and education products should avoid shaping the model into an all-knowing authority. In the face of emotional crises, medical decisions, or relationship conflicts, the interface needs to help users return to trusted people and professional resources; users should also retain room to question, verify, and pause the conversation. Technology can provide support, but it cannot occupy people's relationship networks.
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